Open source folks, that is the magic term that will be carrying the entire IT sector in the next few years to the very distant future.You have all sorts of tools open nowadays that are practically handing you IT techniques to your doorstep so the enhancement through Open source is a no brainer. In case you still wonder though, you are absolutely correct, the reason behind the influx of so many IT technicians is just one; breaking the monopoly of the big names.
The open chat support is more of an online utility being used very creatively by the IT service heads. Obviously there is no denying the short term goals of the idea that hinge towards client communication and quicker maintenance, the long term benefits are also worth noting however as they really stand to benefit the profession and the field of IT as a whole. Let’s just consider the former first though. Given the rampant pace at which most IT solutions based companies operate, communication with clients is important all round the clock in some cases. Some cases specifically like those in which international clients with differing time zones are involved. As to why it is needed is because of the availability of items online which means greater sensitivity to the services rendered. So when issues arise in services like Websites or ecommerce solutions, it is better for the service providers to be able to communicate quicker with the clientele to avoid inconvenience. Obviously in the grand scale, the hundred percent error free products is almost impossible in IT however the quicker dealing with errors is a nice impression to leave on your client from a business perspective. Certainly it helps putting you on the client’s recommendation list for their colleagues.
Newcomers in the IT service field would do well to note down the significance of such a utility. Live chat support may not be the Skype of its kind but it is a fundamentally useful and lightweight tool to have on your website. Just think of all the convenience and the speed you can have at ready for your traffic if a mere window pops up with minimal load on the computer resources and is ready communicate with any client you have. Names like Dodstech in Pakistan have already made significant progress in their service department with such powerful utilities at the ready for their traffic, so the follow up looks bright..